We at the Institute of Counseling Prayer welcome you as a client. In order to answer your questions concerning office policies, please read and sign the following. If you have further questions, please ask prior to beginning your session.
Emergencies: In the event of an emergency, please call Mark at (417) 850-3800. In the event that Mark cannot be reached, and the emergency requires immediate attention, please go to the emergency room of the hospital nearest to you.
Phone Calls: Please try to call during regular business hours, Monday through Friday, 8:00 a.m. to 5:30 p.m. You may leave a message before or after business hours. Your call will be returned as soon as possible. Therapeutic phone calls will be subject to charge. Please see Donation and Appointment Agreement for details.
Caution: When considering the use of your insurance for the reimbursement of counseling services, please be aware that they require a diagnosis at a minimum. Even with a seemingly innocuous diagnosis such as “Adjustment Disorder”, you have a Mental Disorder label. This may result in a denial of coverage and/or ruling of a pre-existing condition when you apply for disability, life or other health insurances.
Also, if you have an insurance policy that is reviewed by one of the managed health care companies, they may ask us to give them information as to your suicidality, drug/alcohol use, problems and progress. When you sign the insurance form, you give them permission to obtain this information from us. If you don’t want us to give them the information, you must tell us in advance and be aware that our refusal may result in denial of benefits.
* If you have an insurance company that requires pre-authorization, you must give insurance information to this office prior to your visit or be financially responsible for the charges in full.
* If you are filing insurance, please bring your official insurance form with your personal information completed. ICP and JoMo Counseling do not file your insurance for you. We will complete the provider portion for you, help you with copies, and make the task as easy as possible.
* You are liable for payment at the time services are provided regardless of insurance coverage.